Frequently Asked Questions
Everything you need to know about shopping with Aqua Group.
What is the standard shipping timeframe for Aqua Group orders?
We typically process orders within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international shipping can take 7-14 business days depending on your location.
What is your return policy for fashion items?
We offer a 30-day return policy for all unworn items with original tags attached. Simply visit our returns portal to generate a prepaid shipping label.
How do I ensure I am ordering the correct size?
Each product page features a detailed 'Size Guide' button with specific measurements. We recommend comparing these measurements against your favorite fitting garments at home.
Which payment methods do you accept?
Aqua Group accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and 'Buy Now, Pay Later' options like Klarna and Afterpay.
Can I track my order once it has been shipped?
Yes, once your order leaves our warehouse, you will receive an email notification containing a tracking number and a link to monitor your delivery status in real-time.
Are your materials sustainably sourced?
Aqua Group is committed to ethical fashion. 60% of our current collection is made from organic or recycled materials, and we aim to reach 100% sustainability by 2026.